Now i would like to believe in my mind that i am a valid individual to critique hotels given how my experience with an equal amount of crappy and insanely awesome hotels. But i am only 20 (turning 21 in April thank you very much) and i may well be biased. But i do know a thing or two about service, cleanliness and overall hotel awesomeness.
In fact, one of my pet peeves = shitty service, e.g. unfriendly service staff
i mean, really, yeah we may not be your 'STAR' customers (who do you want us to be? Rihanna? Beyonce? I'm sorry i'm not that hot) but don't look at us like we're a pile of poop or treat us like we're hobos. We're paying for good service and i damn well want to be treated like a queen! Ok not really, but i hate those guys on the concierge who have their noses up in the air...but anywhoo
My defense mechanism was up as i entered the Four Seasons because sometimes when you enter one of the nicer hotels in town, you can get hit in the face with rudeness. However, all inhibitions disappeared as we were greeted with such kindness and friendliness from the doorman to the concierge.
Then the next test - the room
We were upgraded to a corner suite - not entirely sure what they're called, its a suite something - and my first impression was that it was a nice modern room with a pretty good view. Nothing spectacular compared to the other Four Seasons' i've been to. But then the closet was impressive. 2 racks of hanging space, about 10 drawers for shoes and other miscellaneous items, several shelves to place bags. Oh and then the bathroom - very nice. I'm a sucker for marble bathrooms so i was already into it. And then i spot a small TV next to the sink. TICK. i love TVs in bathrooms, they always make showering so much more fun! Great Bvlgari bathroom amenities and very generous with bath towels.
Oh and internet is $15 a day. Hefty. But for my jetlagged mum and sister this was a godsend because the $15 is for 24 hours and so they could really get our money's worth while they surfed the pages at 2 am.
Back to the service. We found out on the second day of our stay, that the housekeeping staff replenish the fruit bowl every single day even if we haven't touched the fruit. Best pears ever. And additionally, they give us a fresh litre bottle of VOSS* water each day. Bliss! I even asked the housekeeping staff one day if we could get 2 extra bottles of VOSS one day and they gave it to me with no problems whatsoever. Thank you Four Seasons
So another great thing about the service was that they were happy to book or do anything for you at a whim! We asked about broadway tickets, about booking restaurants, and even what restaurants were worth eating at and the staff had a friendly answer for each query. In fact, they would usually go beyond to help ease your trip in anyway possible. For example, if they book a restaurant for you, they will call you back to confirm obviously, but when you arrive in the lobby they will call you by name and give you a print-out of the address of your destination to provide to your taxidriver.
In summary:
The hotel itself may be nothing to look at, but the service more than compensates for the uninspired decor. I felt very comfortable staying there and was a little sad to say goodbye. However, their way to say goodbye is a WHOLE other post completely!
Until then,
Nila xx
* for those of you who don't know what VOSS water is, its literally one of the more expensive bottled waters i've ever seen. In my gourmet supermarket in Perth, a 750ml glass bottle costs about $9.95. So getting a litre bottle for free everyday was GREAT
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